Frequently Asked Questions

Everything you need to know about shopping with Silvermine.

What is Silvermine's shipping policy?

We offer standard and expedited shipping worldwide. Orders over $100 qualify for free standard shipping, with delivery typically taking 3-5 business days within the continental United States.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.

What materials are used in Silvermine products?

Silvermine is committed to quality. Our jewelry is crafted from 925 Sterling Silver, and our apparel features premium organic cotton and sustainably sourced fabrics to ensure durability and comfort.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How do I find my correct size?

Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fit notes in the product description.